Privacy Policy | The Roof Price

Who is responsible for your information

Operator details are published here before this site launches. Until then, no personal information is collected through this site.

We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because we pass details from quote requests to roofing businesses that may pay us for them, the Act's small business exemption does not apply to us, and we follow the Principles in full.

What we collect, and when

Reading the site and using the calculator: nothing that identifies you. The calculator runs in your browser and sends nothing to us.
A quote request (once requests are open): your name, mobile number, postcode, the job you chose and the roof type you chose, the page you sent it from, the wording of the two consents you ticked and the time you sent it. We do not ask for your street address, date of birth, payment details or any sensitive information.
An enquiry from a roofing business about the website plan (once bookings open): the name of the person enquiring, the business name, email address, phone number if given, the service area, whether they also want to hear about quote requests, and the wording of the consent they ticked.
Roofing businesses on the website plan: the contact, billing and licence details we need to run the plan. Enquiries that their customers send through those websites belong to each business; we handle them only to host the site, deliver them and prepare the monthly report.
An email to us: whatever you choose to include.
Delivery and security data: our host, Cloudflare, processes technical details such as your IP address, browser type and the pages requested, so the site can be delivered and protected from abuse. We do not use this to identify you.

You can read everything on this site without telling us who you are. A quote request cannot be sent anonymously, because a roofer needs a name and a number to call.

Why we collect it

To pass your quote request to roofing businesses that say they cover your postcode, so they can contact you about that job.
To contact you ourselves about the request, for example if a detail is missing.
To keep a record of what you agreed to and when.
To answer enquiries from roofing businesses, corrections and questions.
To provide the website plan to businesses that sign up, including invoicing and the monthly report.

We collect this information with your consent, and only what is reasonably necessary for those purposes. We use and disclose it only for the purpose you gave it for, or as the law allows or requires. We do not sell your details to marketers, and we do not use them to send you marketing.

Who receives it

Roofing businesses. Businesses that replace, restore or repair roofs and gutters, or remove asbestos, and that have told us they cover your postcode. They may pay us a fee for the introduction. Each one handles your details under its own privacy obligations once it has them. We do not vet or supervise their work.
Our form service. The service that receives form submissions, and the country it stores them in, will be named here before requests open.
Our host. The site is hosted on Cloudflare Pages. Cloudflare, Inc. is based in the United States and processes delivery and security data on its global network, including in the United States.
Authorities and advisers, where the law requires it or where we need professional advice, for example from a lawyer.

Sending information overseas

Roofing businesses that receive a request are in Australia. Our host and our form service may store or process information outside Australia, including in the United States. Before we use a service that holds personal information overseas, we take reasonable steps to make sure it handles that information in a way consistent with the Australian Privacy Principles.

How long we keep it

Quote requests, including the consent record: 12 months from the date you sent the request, then deleted.
Trade enquiries: 24 months from our last contact with the business, then deleted.
Details of businesses on the website plan: while the plan runs, then only as long as tax and accounting law requires us to keep invoices and payment records.
Emails about corrections or complaints: 24 months from when the matter is closed.

If the law requires us to keep something longer, we keep it only for that reason. We do not keep server logs ourselves.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access: only the people and services that need your details for the request can see them, and we delete information when the periods above end.

Seeing, correcting or deleting your information

You can ask what we hold about you, ask us to correct it, or ask us to delete it, at no charge. The address to write to will be published here before this site launches. We reply within 30 days. If we cannot do what you ask, for example because a law requires us to keep a record, we will tell you why in writing. We cannot delete copies a roofing business already holds, but we will tell you which businesses received your request so you can contact them.

Making a complaint

If you think we have mishandled your personal information, write to us first and explain what happened. We will look into it and give you our answer in writing within 30 days.

If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC). The OAIC asks people to complain to the organisation first; if it has not responded within 30 days, or you are unhappy with the response, you can lodge a complaint at oaic.gov.au.

Cookies, analytics and advertising

Today this site sets no cookies, runs no analytics and carries no advertising code. The calculator and page menus work without storing anything on your device. If we add analytics or advertising, such as Google ads, we will update this page first to say which cookies they use, what they collect and how to opt out, and we will publish an ads.txt file.

Changes to this policy

We will update this page when our practices change, and change the date below. Last updated 2026-09-16.